Customer Service Representative

Job Summary:

This position is responsible for a variety of tasks that relate to producing/fulfilling orders generated through the Sales Staff and will also support Sales through fielding sales inquiries and distributing quotes for sales including direct conversations with customers. Customer Service Department is responsible to provide detailed instructions for each order they produce. The goal is to meet or exceed the customer’s expectations of quality and delivery date. All details about the job are entered into our MIS system via the CSR department with the aid of select other departments and through data collection. This position will work closely with every other department in the company and is the central hub for all information regarding each job.

 

Job Responsibilities:

Enter new orders daily.

Update system, production departments and the Sales Person of status of all jobs you are responsible for as needed each day.

Process calls or emails that inquire about print quotes including submitting to Estimating the details to be quoted.

Accumulate AA charges and record to each job using Change Orders.

Notify all departments of changes to a job that occur after the initial posting of that job.

Process proofs for customer and release job to plating with all approvals in place.

Generate Purchase Orders for outside services as needed on each job.

Receive the transactions for all Purchase Orders generated by your jobs.

Adjust/create documentation in Pace to ensure all job costs have been captured.

Work with estimating when revisions to a quote are needed for live jobs.

 

Job Skills and Requirements:

Minimum of two years Customer Service experience in the commercial print industry

Intermediate to advanced computer skills including but not limited to: Microsoft Office Suite, MIS systems and similar programs

High School diploma with strengths in mathematics and reading comprehension.

Ability to work under pressure in a team structured, deadline driven environment

Ability to multi-task with high attention to details.

Great interpersonal skills

Ability to perform duties outside of normal responsibilities as needed

 

Salary commensurate with experience. We offer a generous benefits package that includes health, dental, Short term disability, Long Term disability, 401K and Paid Time off.

Job Type: Full-time

 

If you're ready to apply to join the CPC team, use the application on our employment page or email your resume to hiringatcarterprinting.com. All full-time positions offer great benefits such as paid time off, paid medical, life insurance, a partial matching 401k program, and more.